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Privacy Policy

Privacy Policy and Terms of Service for Genix Enterprises trading as Smart Solutions Namibia

Effective Date: 3 August 2024

Welcome to Smart Solutions Namibia’s eCommerce site. We value your privacy and are committed to protecting your personal information. Please read this Privacy Policy and Terms of Service carefully before using our website.

Privacy Policy

1. Information We Collect

  • Personal Information: We collect personal information such as your name, email address, phone number, shipping address, and payment details when you register on our site, place an order, subscribe to our newsletter, or fill out a form.
  • Usage Data: We collect information about your interactions with our website, including IP address, browser type, operating system, pages visited, and the dates and times of your visits.
  • Cookies: We use cookies to enhance your experience on our site. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

2. How We Use Your Information

  • To process transactions and manage orders
  • To provide, operate, and maintain our website and services
  • To improve and personalize your experience on our site
  • To communicate with you, including sending updates, promotional materials, and other information
  • To understand and analyze how you use our website and services
  • To protect against fraudulent or unauthorized transactions and activities
  • To comply with legal obligations and resolve any disputes

3. Disclosure of Your Information

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe